Frequently Asked Questions

1. What areas do you serve?
We proudly serve many towns in the north area of Boston MA, all the way to the Merrimack Valley and North Shore. Not sure if you're in our zone? Just ask — we’re happy to check!

2. Do I need to be home during the cleaning?
Nope! Many of our clients provide us with a key or garage code. Your trust and security are very important to us, and we take great care when in your home.

3. What services do you offer?
We offer recurring cleanings (weekly, biweekly, monthly), deep cleanings, move-in/move-out cleanings, and one-time refreshes. We also customize services based on your home’s unique needs.

4. What cleaning products do you use?
We use high-quality, professional-grade cleaning products — many of which are eco-friendly and safe for kids and pets. If you have special preferences or sensitivities, just let us know!

5. How do I book a cleaning?
You can book by sending us a message, or call/text us. We’ll work with you to find the perfect time for your schedule.

6. How much do your services cost?
Pricing depends on the size of your home and the type of service needed. We’re happy to provide a free estimate — no pressure, no surprises!

7. Do you bring your own equipment and supplies?
Yes! We bring everything needed to make your home sparkle. If you'd prefer we use your products or tools, we’re happy to accommodate.

8. What if I’m not satisfied with a cleaning?
We stand by our work. If something wasn’t up to your expectations, please let us know within 24 hours and we’ll make it right — guaranteed.

9. Are you insured?
Yes! River Girl Cleaning is fully insured for your peace of mind.

10. Can I gift your cleaning services to someone else?
Absolutely! Cleaning makes a thoughtful and practical gift. Ask us about gift certificates or special packages.